BPO Services

Inbound Contact Center Solutions

In your bid to delight your customers, you would choose personal and live conversations over pre-recorded ones when your clients ring in. However, maintaining a call center at your offices can be a Herculean task. Bellvantage can assist you by giving customized onsite/offsite or mirrored contact centers to suit your budget and your needs. Our services will help reduce costs, increase your productivity and heighten your brand’s goodwill.

At Bellvantage, we offer well-maintained inbound call centers; call center hosting, software development, software quality assurance and IT consulting, in a package that is tailor-made for you. With our decades of experience in the industry, we know what can work for you and will help you figure out what is best for your company. Our high-tech infrastructure, skilled contact center professionals and usage of latest telecommunication software helps us provide prompt and efficient call center support and phone answering services 24x7 that are ideal for your customers.

Our inbound contact center agents have the required experience, skills, knowledge and technical know-how to handle any type of inbound customer support service and technical support. Bellvantage puts you at the top, with our advanced reporting and market testing abilities. We offer better-than-industry services such as improved market coverage, quick responses to market conditions, and expertise in account management and remote call monitoring features.

In addition to the specific advantages BellVantage offers you, outsourcing a non-core business function, such as inbound customer support, can help you to,

• Drastically reduce operational and infrastructural costs

• Achieve higher service quality with dedicated and experienced resources

• Benefit from an increase in customer satisfaction

• Maximize revenue and productivity by quickly resolving customer queries

• Easily expand your network and leverage on state-of-the-art infrastructure and technology of your vendor

With all this, why would you consider any other alternative? Speak to us today to see how we can help you.